Email & Online Fraud

Far too much fraudulent activity occurs on the Internet. Fraud, such as phishing and spamming, are common attacks that you may have seen.

We will never contact you unsolicited via email or any other method and ask for you to verify an account number, password, PIN (Personal Identification Number) or Social Security number.

If you believe you have received a suspicious email that purports to be from us:

  • Immediately forward the email to reportfraud@fnni.com.
  • Do not modify the message, subject, or any links within.
  • Delete the email, do not click on any links or respond in any way.

We will review the report and take necessary action to shut down any fraudulent websites.

If you have clicked on a link or you believe you may have unintentionally compromised your account information, contact us immediately.


Safe & Secure

You can still conduct business safely online as long as you have the information necessary to protect yourself.

In general, you can enhance the safety of your online experience by heeding the following suggestions:

  • If you receive a suspicious email or text message, do not click on any links, open any attachments, reply to the sender, or provide any information. Likewise, do not provide any information to suspicious callers. If you are unsure whether the caller is from the business they claim to represent, call the business back at a number you have verified through another source (phone book, Internet, etc.).
  • It is strongly recommended you not send confidential information unencrypted via email or other means (such as Social Security numbers, account numbers, mother's maiden name, annual income, source of income, etc.).
  • If you have questions regarding your accounts, contact us via phone or through our website.
  • If you are using a public computer, log out of all websites and close the email program and Internet browser you are using before you leave. Be wary of using public computers or Wi-Fi for conducting sensitive transactions.
  • Viruses and malware are often spread by pop-up windows that look like alerts from your bank or other reputable businesses. Do not enter personal information in pop-up windows, and keep your antivirus software current.

Types of Online Fraud

Phishing

Phishing occurs when a consumer receives an email, text message, phone call or other online communication falsely claiming to be a legitimate company in an attempt to obtain personal information. Some phishing messages can look extremely authentic, including logos and layout similar to legitimate communications. If you receive a message from us that threatens to close your account, claims your account has been compromised, or asks you to verify your account information by requesting it in any way, it may be fraudulent. Please email us at reportfraud@fnni.com or fill out a Report Internet Fraud Form.

Spam

Avoid opening messages when you do not know the sender. Spamming occurs when an unsolicited email, text message, or other online communication is sent in bulk to a large group of consumers. It is recommended that you delete them immediately. By reading the message, or responding, you risk the possibility that it may contain a virus and will also result in an increase in unsolicited emails.

Fake Web Sites

Many forms of phishing or spamming will link to fake, or spoofed, web sites. These sites may look like a reputable web site. The fake web sites are designed to trick you into entering personal information or installing viruses on your computer. If you have clicked on one of these web sites and entered information about your accounts with us, contact us right away. You can report websites that impersonate us with the Report Internet Fraud Form.

Pop-Up Windows

You may receive a pop-up window that states your computer is at risk, or your account has been compromised. These messages are often due to viruses or malware that has attacked your computer. Never click on links in these pop-up windows, and if the pop-up window claims to be from us report it right away. If you see pop-ups often you should have your computer checked for viruses or malware.